PRIVACY POLICY

The Cornwall Enterprise Company ("the Company") is committed to preserving the privacy of all visitors to the www.cornwallonview.com website ("the Website"). This policy is provided to inform you how we collect, use and protect the information that you provide to us.

Cornwall Enterprise will ensure that any information it receives will be processed in accordance with the principles contained in the Data Protection Act 1998 and the policy detailed below. This policy only covers the Website and does not cover any third party websites to which links are provided.

• 1. Information that the Company collects from you

  • 1.1 The Company collects information from you in the following ways:

    • 1.1.1 Information that you provide to the Company

      The Website may contain feedback forms and questionnaires, which you can complete and return if you wish. The forms may ask for your name and contact details (eg address, telephone number, email address etc). If you choose to complete a questionnaire then you may be asked to provide information on a variety of topics and it is at your discretion, if you choose to do so. The forms will contain notices letting you know why the Company is requesting the information.

      You may make an information request and in order to receive a response to your question, you may disclose personal information to the Company. The Company may also collect information about you from messages you post to the Website and emails or letters you send to us.

    • 1.1.2 Ordering goods and Services

      On the Website you can order photographs and you will be asked to provide contact details in order to make a purchase, this will include an email address to enable us to provide you with a downloadable copy of your photograph or at your request we can send a CD-Rom to your postal address.

      In order to process your payment for the photographs your details will be transferred at the time of payment to a website operated by PayPal (Europe) Ltd ("PayPal"). PayPal shall collect your payment details and process your payment and provide support services on our behalf.

      Your details may be held by PayPal’s parent company PayPal Inc in the United States. The laws on holding personal data in the United States may be less stringent than in the United Kingdom and we would refer you to PayPal’s Privacy Policy at www.paypal.com for further details.

    • 1.1.3 Automatic Collection of Information

      The Company automatically receives and records information on servers logs contained in your browser, the information recorded includes your IP address and your use of the Website. (IP means Internet Protocol and is the technical standard that allows information to be transmitted between computers)

      The Company uses cookies to collect unique visitor statistics, the cookie may collect your IP address and information regarding the pages that you visited on the Website. Unless you have indicated your objection when disclosing your details to us, our system will issue cookies to your computer when you log on to the Website. Cookies make it easier for you to log on and use the Website during future visits. They also allow us to monitor Website traffic and personalise the content of the Website for you. You may be able to set up your computer to reject cookies although, in that case, you may not be able to use certain features on our Website. If you do not wish to receive cookies in the future, please let us know.

• 2 Use of your Information

  • 2.1 Your information will allow the Company to process and supply any orders for goods and services. It will also enable us to bill you and contact you where necessary regarding any order.

  • 2.2 The Company may use your information to contact you regarding a request for information or to follow up any feedback forms or questionnaires you may have completed and returned.

  • 2.3 Your personal information will assist the Company in understanding your needs and interests and the information may be analysed in order to improve and develop the Website and the services provided by the Company as a whole.

  • 2.4 If the Company wishes to use your personal information for a purpose other than the one for which you provided the information, it will ask for your consent first.

  • 2.5 The Company will not disclose your information to other organisations or bodies unless required to do so by law or as notified under this Privacy Policy. Your information will not be sold, rented or leased without your prior written consent.

  • 2.6 If you have ordered goods or services, the Company will give information to agents or subcontractors in order to process and deliver your order. If this was necessary, the Company would ensure that agents or subcontractors are aware of the obligations in the Data Protection Act 1998 and this Privacy Policy.

  • 2.7 In the event that the Company transfers management of the Website to a third party, you agree that your information can be transferred to that third party. The Company will ensure that any third party taking over management of the Website will observe the obligations under the Data Protection Act 1998 and this Privacy Policy.

  • 2.8 The Company will only retain your personal information for as long as necessary to fulfil the purpose(s) for which it was collected. Once this purpose has been fulfilled, your personal data will be destroyed and disposed of in a secure manner.

  • 2.9 In the event that you no longer consent to the Company processing your personal data, please notify the Company in writing.

• 3. Security

  • 3.1 Any information that you send to the Website using the questionnaires, forms or via email will not be sent using a secure transmission method. It is important that you are aware that any information which is sent via the internet can be intercepted or lost and may be read by others.

  • 3.2 The Company has put into place the appropriate technological procedures and practices to protect the information which is collected using the Website.

  • 3.3 The Company has ensured that any members of staff or agents processing personal information on behalf of the Company are aware of their obligations under the Data Protection Act 1998 and this Privacy Policy.

  • 3.4 The Website contains a shopping area, where you can purchase goods and services online. The shopping area is a secure site and is certificated as secure for financial transactions. The padlock symbol will be visible at the bottom of your screen whilst you are in the secure site.

• 4. Offensive Material and Crime Prevention

  • 4.1 In accordance with the Terms and Conditions of the Website, you are not permitted to post or send any offensive or inappropriate material or information to the Website. In the event that you breach this term, the Company may use your personal information to take action against you to prevent further breaches of this term.

  • 4.2 The Company has systems in place to protect itself, the community and users of its Website against fraud and other crimes. The Company may use your personal information to detect and prevent crime and may disclose your information to the police and fraud prevention agencies, where it suspects that you have or are going to commit a crime.

• 5. Access to your personal information

  • 5.1 You have the right to request a copy of the personal information which the Company holds about you and you also have the right to request that the information is rectified if it is inaccurate.

  • 5.2 If you would like to request a copy of your personal information, please contact us using the link below and we can advise you upon the Company’s procedures for dealing with a request. The Company is permitted to charge you a fee of £10 and has 40 days in which to process your request.

  • 5.3 The Company reserves the right to refuse to comply with your request for disclosure of information, but will only do so when it is permitted under the Data Protection Act 1998 and will give you the reasons for refusal.

• 6. Children

  Children are not permitted to use our Website and we do not accept any information submitted by any person under the age of 18.

• 7. Feedback, Complaints or Disputes

  If you have any comments or complaints regarding this Privacy Policy or have any general feedback or comments regarding the Website, please contact angela.penrose@cornwallenterprise.co.uk You may also write to:

  Angela Penrose
  Cornwall Enterprise
  Pydar House
  Pydar Street
  Truro
  TR1 1EA